Customer Relationship Manager

About the Role

We are seeking a proactive and customer-focused Customer Relationship Manager (CRM) to join our team full-time. The ideal candidate will be responsible for building and maintaining strong relationships with our customers, understanding their needs, and ensuring high customer satisfaction. This role involves strategic thinking, effective communication, and collaboration with internal teams to drive customer retention and business growth.

✅ Key Responsibilities

• Act as the primary point of contact for assigned customers and maintain long-term relationships.

• Understand customers’ business goals, challenges, and needs to provide tailored solutions.

• Proactively manage customer accounts to ensure high levels of customer satisfaction and retention.

• Identify opportunities to upsell or cross-sell products and services based on customer needs.

• Coordinate with internal teams (sales, marketing, product development, and support) to resolve customer issues in a timely manner.

• Monitor customer feedback, analyze trends, and suggest actionable improvements.

• Develop and deliver presentations, reports, and proposals to clients.

• Manage customer onboarding processes, including training and follow-ups.

• Prepare regular reports on customer interactions, satisfaction, account status, and sales opportunities.

• Handle customer complaints and escalate when necessary to ensure resolution.

• Contribute to the development and improvement of customer relationship strategies and processes.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., GREAT INDIAN CAREER ACADEMY.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 15 Customer Relationship Manager at GREAT INDIAN CAREER ACADEMY
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Day Shift.