Customer Relationship Manager

25,000 - 50,000 /month

Garve Car Mania Private Limited

Wakad, Pune

3 - 6 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: Automobile

Languages: Hindi, Marathi

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

Job Summary:

We are looking for a customer-oriented CRM – Service Executive to manage customer relationships and ensure high service satisfaction at our Hyundai Authorized Service Center. The role focuses on customer follow-ups, feedback management, complaint resolution, and maintaining Hyundai CRM and CSI standards.

Key Responsibilities:

• Make post-service follow-up calls to Hyundai customers

• Capture customer feedback and update CSI scores as per Hyundai guidelines

• Handle customer complaints and ensure timely resolution

• Coordinate with Service Advisors, Service Manager, and Workshop team

• Maintain accurate customer data in Hyundai CRM systems

• Send service reminders, appointment confirmations, and campaign calls

• Ensure adherence to Hyundai SOPs, CRM processes, and audit requirements

• Monitor customer satisfaction trends and suggest improvement actions

• Handle inbound and outbound customer calls professionally

• Maintain records of complaints, escalations, and closures

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 6 years of experience.

More about this Customer Relationship Manager job

What is the eligibility criteria to apply for this Customer Relationship Manager job?
Ans: The candidate should be Graduate and above and above with 3 - 6 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹25000 - ₹50000 per month that depends on your interview. It's a Full Time job in Pune.
How many working days are there for this Customer Relationship Manager job?
Ans: This Customer Relationship Manager job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Relationship Manager job?
Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., Garve Car Mania Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Relationship Manager role?
Ans: There is an immediate opening of 1 Customer Relationship Manager at Garve Car Mania Private Limited
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Relationship Manager job?
Ans: This Customer Relationship Manager job has Day Shift.