A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
25,000 - 50,000 /month
Garve Car Mania Private Limited
Wakad, Pune
3 - 6 years Experience in Customer Support / TeleCaller
फुल टाइम
Job Summary:
We are looking for a customer-oriented CRM – Service Executive to manage customer relationships and ensure high service satisfaction at our Hyundai Authorized Service Center. The role focuses on customer follow-ups, feedback management, complaint resolution, and maintaining Hyundai CRM and CSI standards.
Key Responsibilities:
• Make post-service follow-up calls to Hyundai customers
• Capture customer feedback and update CSI scores as per Hyundai guidelines
• Handle customer complaints and ensure timely resolution
• Coordinate with Service Advisors, Service Manager, and Workshop team
• Maintain accurate customer data in Hyundai CRM systems
• Send service reminders, appointment confirmations, and campaign calls
• Ensure adherence to Hyundai SOPs, CRM processes, and audit requirements
• Monitor customer satisfaction trends and suggest improvement actions
• Handle inbound and outbound customer calls professionally
• Maintain records of complaints, escalations, and closures
