Customer Relationship Manager

25,000 - 30,000 /month

Fastners

Sector 24 Faridabad, Faridabad

1 - 4 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: B2B Sales

Graduate and above

Females Only

6 days working | Day Shift

Job Description

Key Responsibilities:

• Process customer orders accurately and maintain order records.

• Prepare and manage dispatch order forms and coordinate dispatch activities.

• Update and maintain FMS (Follow-up Management System) records.

• Send LR copies, invoices, and dispatch-related communications to customers and purchase teams.

• Prepare and circulate daily dispatch schedules and status reports.

• Download, review, and maintain Purchase Orders (POs) received through customer portals and emails.

• Track order status from receipt to delivery and ensure timely execution.

• Verify order availability against inventory/stock levels and coordinate with relevant departments.

• Maintain customer master data, contact databases, transporter details, and order documentation.

• Prepare and update MIS reports, order summaries, pending order reports, and PO status reports.

• Maintain proper filing and documentation of POs, invoices, dispatch documents, and related records.

• Coordinate with Sales, Dispatch, Logistics, Accounts, and Customer Service teams for smooth order fulfillment.

• Address customer queries related to orders, dispatches, and documentation.

• Ensure timely communication with internal stakeholders and external customers.

Required Skills:

• Advanced MS Excel (VLOOKUP, Pivot Tables, Lookup Functions, Data Analysis)

• Order Processing & Dispatch Coordination

• MIS Reporting & Data Analysis

• Documentation & Record Management

• Email & Business Communication • Customer Relationship Management

• Inventory/Stock Coordination

• Attention to Detail and Accuracy

• Time Management & Multitasking Preferred

Experience:

• 1–5 years of experience in CRM, Order Management, Sales Coordination, or Customer Service.

• Experience with ERP systems (SAP, Oracle, Tally, Busy, etc.) will be an added advantage.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Relationship Manager job

What qualifications and experience are required for this Customer Relationship Manager position?
Ans : Candidates should have a Graduate and above qualification with 1-4 years of experience and skills like Computer Knowledge.
What is the salary and job type for this role?
Ans : The salary for this Customer Relationship Manager job ranges between ₹25,000-₹30,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Relationship Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 24 Faridabad, Faridabad.
How many vacancies are there for this Customer Relationship Manager job?
Ans : There are 2 vacancies for this Customer Relationship Manager role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-4 years of experience are eligible to apply for this Customer Relationship Manager role. Only female candidates are eligible.
What are the key responsibilities of this Customer Relationship Manager job?
Ans : As a Customer Relationship Manager, key responsibilities include skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Relationship Manager position is Sector 24 Faridabad, Faridabad.
Who is the right fit for this Customer Relationship Manager job?
Ans : A candidate having skills like Computer Knowledge with 1-4 years of experience is the right fit for this Customer Relationship Manager job.
What makes this Customer Relationship Manager job a good opportunity?
Ans : This Customer Relationship Manager job is a good opportunity as it offers a salary between ₹25,000-₹30,000 per month. This is a Full Time job and has 2 openings.