Customer Relationship Manager

We are a fast-growing digital healthcare company dedicated to improving patient outcomes through technology-driven solutions. We're looking for a dynamic CRM & Digital Engagement Specialist to join our team and drive patient engagement and brand visibility using Zoho CRM and social media platforms.

Key Responsibilities:

CRM (Zoho) Responsibilities:

• Manage and optimize Zoho CRM for lead capture, segmentation, automation, and reporting.

• Create and maintain workflows, campaigns, and integrations within Zoho.

• Track and analyze patient journeys, engagement rates, and conversion funnels.

• Collaborate with sales and support teams to ensure seamless CRM operations and communication.

• Customize dashboards and generate performance reports to support decision-making.

Social Media (Instagram and others):

• Develop and execute social media strategies to grow our digital presence, primarily on Instagram.

• Create, schedule, and publish engaging content tailored to our healthcare audience.

• Monitor trends, engage with followers, and manage direct messages and comments.

• Analyze social media performance metrics and adjust strategies to optimize engagement and reach.

Cross-Functional:

• Coordinate marketing campaigns across CRM and social platforms.

• Work with the content, design, and clinical teams to ensure messaging consistency.

• Stay updated on digital healthcare marketing best practices and emerging trends.

Requirements:

• Proven experience with Zoho CRM (campaigns, workflows, automation, reporting).

• 2+ years of experience in digital marketing or CRM roles in the healthcare or healthtech sector.

• Solid understanding of Instagram and other key social media platforms.

• Strong analytical skills and proficiency with CRM metrics and social insights.

• Excellent written and verbal communication skills.

• Creative mindset with attention to detail and branding consistency.

Preferred:

• Experience with other Zoho tools (Zoho Campaigns, Zoho Desk, etc.)

• Familiarity with HIPAA-compliant marketing.

• Experience using tools like Canva, Buffer, Later, or Meta Business Suite.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 2 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹35000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., DUALMIRROR HEALTHCARE PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 2 Customer Relationship Manager at DUALMIRROR HEALTHCARE PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Day Shift.