Customer Relationship Manager

15,000 - 20,000 /month

Dtsshore Consulting

Bawana, Delhi

1 - 2 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Job Highlights

Industry Type: B2B Sales

Graduate and above

Females Only

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Description

We are looking for a Customer Relationship Manager to join our team at Dtsshore Consulting. The role offers ₹ 15,000 - ₹ 20,000 and involves managing customer calls, delivering outstanding customer service related to B2B Sales. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Relationship Manager job

What are the eligibility criteria for this Customer Relationship Manager job?
Ans : Candidates should have a Graduate and above qualification with 1-2 years of experience for this Customer Relationship Manager job offered by Dtsshore Consulting in Bawana, Delhi.
What salary is offered for this Customer Relationship Manager job?
Ans : The salary for this Customer Relationship Manager job ranges between ₹15,000-₹20,000 per month.
What shift and timings does this job follow?
Ans : This Customer Relationship Manager job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Bawana, Delhi.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-2 years of experience can apply for this Customer Relationship Manager job. Only female candidates can apply.
Where is this job located?
Ans : This Customer Relationship Manager job is located in Bawana, Delhi.
Why should you apply for this Customer Relationship Manager job?
Ans : This Customer Relationship Manager job offers a salary between ₹15,000-₹20,000 per month. This is a Full Time opportunity and has 2 openings available.