Customer Relationship Manager

Job Description – Customer Relationship Manager (CRM)

Position: Customer Relationship Manager (CRM)

Location: Sector 34

Job Type: Full-time

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Role Summary

We are looking for a Customer Relationship Manager (CRM) to handle post-sales coordination, client follow-ups, and CRM management. This role ensures that every order moves seamlessly from confirmation to delivery while maintaining excellent communication with clients and internal teams.

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Key Responsibilities

1. Post-Sales Coordination

Act as the single point of contact for clients once the sales order is confirmed.

Coordinate with production, dispatch, and accounts teams to ensure on-time delivery.

Provide clients with regular updates on order status.

2. Sales & Client Follow-Ups

Track and follow up on pending client responses, approvals, and payments.

Ensure timely action on sales-related tasks to avoid delays.

Maintain structured daily/weekly updates for management.

3. Drawing & Documentation Follow-Ups

Follow up with clients for drawing approvals and clarifications.

Coordinate with the internal design team to ensure timely submission of drawings.

Keep complete records of approvals and changes.

4. CRM Software Management (Bitrix24)

Enter and update sales, orders, and follow-up details in CRM.

Ensure the CRM reflects accurate, real-time data for dashboards and MIS.

Assign and track tasks within the CRM system.

5. Proforma Invoices (PIs)

Prepare and share Proforma Invoices with clients.

Track PI confirmations, approvals, and payment status.

Maintain proper records of all invoices and related communications.

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Key Skills & Competencies

Excellent written and verbal communication skills.

Strong organizational and follow-up skills.

Ability to coordinate between multiple teams effectively.

Hands-on experience with CRM software (Bitrix24 preferred).

Attention to detail and ability to multitask.

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Qualifications & Experience

Graduate in any discipline (Business/Commerce preferred).

2–4 years of experience in customer handling, sales coordination, or CRM roles.

Experience in manufacturing / trading industry is an added advantage.

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Performance Indicators (KPIs)

% Orders delivered on-time.

% Client approvals/drawings received within deadlines.

Accuracy & completeness of CRM data.

Timely preparation and closure of PIs.

Client satisfaction (measured by feedback and repeat orders).

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Reporting Structure

Reports to: Sales/Operations Head.

Coordinates with: Production, Dispatch, Accounts, and Clients.

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Compensation

Competitive salary as per industry standards.

Performance-based incentives.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 2 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., DEV PLASTICS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 1 Customer Relationship Manager at DEV PLASTICS
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Day Shift.