Customer Relationship Manager

Job Title: Customer Relations Manager

Company: Detailing Bull

Job Summary:

The Customer Relationship Manager will handle customer queries and requests at Detailing Bull

through phone calls, email, live chat, and social media channels. The primary responsibility is to

manage and resolve customer issues, assist with inquiries, and ensure customer satisfaction at

every stage of the journey. This role requires a combination of technical knowledge about

automotive products and services, along with excellent communication skills and a customer-

first mindset.

Key Responsibilities:

1. Managing Customer Inquiries:

 Respond to customer queries via calls, emails, live chat, and social media in a timely,

professional, and empathetic manner.

 Provide information on services, such as maintenance schedules, recall notices, and after-

sales support.

2. Issue Resolution & Problem-Solving:

 Investigate and resolve customer complaints related to services, ensuring the process is

efficient and within company guidelines.

 Assist customers in scheduling maintenance appointments.

 Handle service-related inquiries, such as service bookings, availability, and warranty

claims.

3. Building Strong Customer Relationships:

 Cultivate lasting relationships with customers by following up on past interactions and

ensuring complete satisfaction after resolving issues.

 Educate customers on new offerings, promotions, and updates, helping them feel

confident in their purchases and services.

 Provide a personalized customer experience by understanding customers’ unique needs

and offering tailored solutions.

4. Attending & Managing Calls:

 Professionally attend incoming customer calls and make outbound follow-ups as

necessary.

 Ensure every phone interaction is courteous, solution-oriented, and in line with the

company’s customer care standards.

 Address urgent or escalated concerns via calls to provide prompt resolutions.

5. Collaborating Across Departments:

 Escalate complex or high-priority cases to relevant departments or managers while

ensuring the customer is informed throughout the process.

 Participate in team meetings and feedback sessions to contribute ideas for improving

customer service processes and enhancing the overall customer experience.

6. Customer Feedback Collection & Insights:

 Gather feedback from customers through various touch points to assess their satisfaction

and experience with the company’s products and services.

 Identify trends, recurring issues, and potential areas for improvement, offering

suggestions for process or product enhancements.

 Track and report customer satisfaction metrics, working to continuously improve

customer retention and loyalty.

7. Advising Customers on Products & Services:

 Provide expert advice on vehicle features, upgrades, and service packages, ensuring

customers are aware of all available options to enhance their experience with Detailing

Bull.

8. Maintaining Accurate Records:

 Log and document all customer interactions, issues, and resolutions within the system to

ensure consistency in follow-ups and service tracking.

 Ensure all communications comply with company policies and that customer data is

securely managed.

Qualifications:

1. Excellent written and verbal communication skills with attention to detail.

2. Strong problem-solving abilities and critical thinking to address customer concerns.

3. Empathy and a customer-first mindset, with the ability to handle complaints effectively.

4. Strong organizational and multitasking skills, thriving in fast-paced environments.

5. Patience and active listening, ensuring thoughtful and empathetic customer interactions.

6. Experience in handling customer calls and live conversations is highly preferred.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 6 months - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹30000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., Detailing Bull.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 1 Customer Relationship Manager at Detailing Bull
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Day Shift.