Customer Relationship Manager

15,000 - 22,000 /month

Cevious Technologies Private Limited

Sector 2 Noida, Noida

6 - 36 months Experience in Customer Support / TeleCaller

2 Openings

Full Time

Industry Type: Software & IT Services

Graduate and above

Females Only

6 days working | Day Shift

Key Responsibilities:

Act as the primary point of contact for assigned clients.
Build and maintain strong, long-term client relationships.
Understand client requirements and coordinate with internal teams for execution.
Raise and manage support tickets, ensuring timely resolution as per SLAs.
Assign and follow up on tasks with Tech, Sales, and Operations teams until closure.
Schedule and manage client meetings; share agendas, MOMs, and follow-ups.
Provide regular updates on project progress, issues, and resolutions.
Handle client complaints, analyze root causes, and ensure effective resolution.
Maintain accurate records of client interactions, issues, and reports in CRM/Excel.
Identify recurring issues and suggest improvements or escalate when required.
Ensure high client satisfaction through proactive communication and support.
Identify opportunities for upselling, cross-selling, and generate new business from existing and potential clients.

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

What qualifications and experience are required for this Customer Relationship Manager position?
Ans : Candidates should have a Graduate and above qualification with 1-3 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Relationship Manager job ranges between ₹15,000-₹22,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Relationship Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 2 Noida, Noida.
How many vacancies are there for this Customer Relationship Manager job?
Ans : There are 2 vacancies for this Customer Relationship Manager role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-3 years of experience are eligible to apply for this Customer Relationship Manager role. Only female candidates are eligible.
What is the job location for this position?
Ans : The job location for this Customer Relationship Manager position is Sector 2 Noida, Noida.
What makes this Customer Relationship Manager job a good opportunity?
Ans : This Customer Relationship Manager job is a good opportunity as it offers a salary between ₹15,000-₹22,000 per month. This is a Full Time job and has 2 openings.