Customer Relationship Manager

CRM Job Summary

The Customer Relationship Manager will be the primary point of contact for our clients, focusing on maintaining strong relationships, managing all client orders, and providing detailed, real-time tracking of orders both item-wise (product specifications, quantity) and value-wise (pricing, billing). This role is crucial for ensuring high customer satisfaction and efficient coordination between the Sales, Production, and Logistics teams.

Key Responsibilities

1. Customer Relationship Management

• Be the Single Point of Contact (SPOC): Handle all inbound client queries, communication, and issues (e.g., product availability, pricing, technical specs).

• Build Loyalty: Maintain and strengthen long-term relationships with existing clients to ensure repeat business and high satisfaction.

• Issue Resolution: Promptly and efficiently resolve all customer complaints related to product, delivery, or billing, payment escalating only necessary matters.

2. Order Management & Tracking (Item-wise & Value-wise)

• Order Processing: Accurately receive, verify, and process all customer purchase orders into the company's internal system (CRM/ERP).

• Real-Time Tracking: Maintain a daily, detailed tracker for every open order, specifying:

  • Item-wise Status: Product SKU, specific cable/wire type, length/quantity, and current stage (e.g., Acknowledged, In Production, Ready for Dispatch).

  • Value-wise Status: Order value, billing status, payment terms, and outstanding amount.

• Proactive Updates: Regularly communicate order status updates (delays, completion, dispatch details) to customers via call/email, before they need to ask.

3. Internal Coordination & Reporting

• Liaise with Departments: Act as the communication bridge between Sales, Production/Factory (Wazirpur unit), Accounts, and Logistics/Dispatch teams.

• Logistics Coordination: Follow up with the Dispatch team to ensure all shipments match the item-wise order details and are delivered on time.

• Reporting: Generate weekly/monthly reports on:

  • Order Pipeline Status (Item & Value-wise).

  • Customer Satisfaction Metrics (e.g., complaints registered/resolved).

Required Skills and Qualifications

• Education: Bachelor's degree preferred (any field).

• Experience: Proven experience (2+ years) in a CRM, Sales Coordination, or Order Management role, ideally within a manufacturing/industrial goods environment.

• System Skills: Proficient in MS Excel (mandatory for detailed tracking), and experience using any CRM software.

• Industry Knowledge: Basic understanding of the cable and wire industry, or a related industrial/electrical product sector, is a significant advantage.

• Soft Skills: Excellent verbal and written communication in English and Hindi (essential for local client base). Strong organizational and multi-tasking abilities.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 2 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., Bansal Cables.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 2 Customer Relationship Manager at Bansal Cables
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Day Shift.