Customer Relationship Executive

15,000 - 22,000 /month

Western Flight Cargo & Logistics Private Limited

Rangpuri, Delhi

6 - 60 months Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Logistics

12th Pass and above

Males Only

6 days working | Day Shift

Job Benefits: PF

Internet Connection, Laptop/Desktop, PAN Card, Aadhar Card, Bank Account

Job Description

Company Description

Western Flight Cargo & Logistics Pvt. Ltd., established in 2011, is a trusted provider of domestic and international cargo and logistics services. The company is dedicated to offering cost-effective, efficient, and expedited delivery solutions, including air cargo, surface cargo, and premium parcel deliveries across major metro cities in India. With a nationwide network, Western Flight specializes in fast and reliable delivery of both small parcels and heavy shipments, making it a one-stop logistics solution for its clients.

JOB DESCRIPTION

CRM-(CUSTOMER RELATIONSHIP EXECUTIVE)

Job Summary

The Customer Relationship Manager (CRM) is responsible for managing and maintaining strong relationships with customers, ensuring high levels of customer satisfaction, coordinating with internal departments, resolving customer issues, and supporting business growth through excellent service delivery. The CRM acts as the primary point of contact between customers and the logistics company.

Key Roles & Responsibilities

Customer Relationship Management

Build and maintain long-term relationships with existing customers.
Serve as the primary point of contact for customer inquiries and concerns.
Understand customer requirements and provide suitable logistics solutions.
Ensure high levels of customer satisfaction through timely communication.

Customer Support

Handle customer queries, complaints, and service requests professionally.
Resolve customer issues within the agreed turnaround time.
Coordinate with operations, warehouse, and transport teams to ensure timely service.
Provide shipment updates and delivery status to customers.

Order & Shipment Coordination

Monitor shipment progress from booking to final delivery.
Ensure accurate documentation and order processing.
Coordinate with branches, warehouses, transporters, and vendors for smooth execution.
Follow up on delayed shipments and provide proactive updates.

Client Retention

Maintain regular communication with key customers.
Conduct customer feedback and satisfaction surveys.
Identify opportunities to improve customer experience.
Develop strategies to retain existing clients and reduce customer churn.

Documentation & Reporting

Maintain accurate customer records in the CRM system.
Prepare daily, weekly, and monthly customer service reports.
Track customer complaints, resolutions, and service performance.
Monitor service-level agreements (SLAs) and customer KPIs.

Coordination

Work closely with Sales, Operations, Warehouse, Accounts, and Transport teams.
Ensure seamless communication between customers and internal departments.
Escalate critical issues to management when necessary.

Required Skills

Excellent communication and interpersonal skills.
Strong customer service orientation.
Good negotiation and relationship management skills.
Problem-solving and conflict resolution abilities.
Time management and multitasking skills.
Proficiency in Microsoft Office (Excel, Word, Outlook).
Knowledge of CRM software and ERP systems.
Ability to work under pressure and meet deadlines.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.

More about this Customer Relationship Executive job

What skills and experience do you need for this Customer Relationship Executive job?
Ans : To apply for this Customer Relationship Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-5 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Relationship Executive job ranges between ₹15,000-₹22,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Relationship Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Rangpuri, Delhi.
How many vacancies are there for this Customer Relationship Executive job?
Ans : There is 1 vacancy for this Customer Relationship Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 1-5 years of experience are eligible to apply for this Customer Relationship Executive role. Only male candidates are eligible.
What are the key responsibilities of this Customer Relationship Executive job?
Ans : As a Customer Relationship Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Relationship Executive position is Rangpuri, Delhi.
Who is the right fit for this Customer Relationship Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 1-5 years of experience is the right fit for this Customer Relationship Executive job.
What makes this Customer Relationship Executive job a good opportunity?
Ans : This Customer Relationship Executive job is a good opportunity as it offers a salary between ₹15,000-₹22,000 per month. This is a Full Time job and has 1 openings.