Customer Relationship Manager

1. Process Management

• Ensure all company processes are followed correctly and consistently.

• Identify process gaps and coordinate improvements with relevant teams.

2. Workflow Coordination

• Manage and monitor day-to-day workflow.

• Assign tasks to teams and ensure timely completion.

3. Documentation & Record Keeping

• Maintain accurate records, reports, and documents related to processes.

• Update logs, trackers, and CRM (if applicable).

4. Communication & Coordination

• Act as a link between departments (Sales, Operations, HR, Dispatch, etc.).

• Ensure smooth communication and proper information flow.

5. Monitoring & Quality Check

• Check that tasks are completed as per standards.

• Report errors, delays, or issues immediately to management.

6. Reporting

• Prepare daily/weekly/monthly reports on work progress, issues, and resolutions.

• Share updates with management on process performance.

7. Follow-Up & Issue Resolution

• Follow up with teams to ensure tasks are completed.

• Resolve minor issues independently and escalate major issues.

8. Compliance & SOP Adherence

• Ensure employees follow SOPs (Standard Operating Procedures).

• Support audits and maintain compliance documentation.

9. Customer/Client Coordination (if applicable)

• Communicate with customers for updates, clarifications, or service requirements.

• Maintain customer communication records.

10. Continuous Improvement

• Suggest improvements to increase efficiency and reduce delays.

• Support implementation of new tools, systems, or processes.

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹8000 - ₹10000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., Travozet Industries Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 5 Customer Relationship Manager at Travozet Industries Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Day Shift.