Customer Relationship Executive

We are looking for a Customer Relationship Executive to join our team at kumar Job Consultant. The role offers ₹15000 - ₹20000 and involves managing customer calls, delivering outstanding customer service related to Telecom / ISP. Join us for a great work environment with various opportunities for career growth.

Rolls and Responsibilities

• Associate will be responsible for handling incoming and outbound calls from customers/Patients.

• Answer calls professionally to provide information about Doctor schedule, hospital services,

book and cancel appointments, or obtain details of complaints.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints,

and comments, as well as actions taken in the CRM.

• Associate must reply to those queries in a set format.

• Responsible to book the doctor appointments on a web portal.

Competencies and Skills Required

Customer Service Executive plays a critical role in providing an interface between customers and the

client company. The major skills and competencies that we are looking for in a candidate are:

1. Good communications skills

2. Ability to listen proactively

3. Problem solving skills

4. Ability to handle work well and maintain quality

Qualifications/Other Requirements

1. Any Graduate/Preferably Science Graduate

2. 0 to 3 years of experience in Customer Service.

3. Should be fluent in English/Gujrati & Hindi

4. Candidate should be comfortable with Rotational Shifts & Week offs (Night shifts also).

•• •No night shifts for female.

Designation: Patient Relationship Officer

Salary: 15,000/- to 18,000/- CTC

Benefits:

• Provident fund (PF) and ESI

• Paid leaves / Leave encasement

Workdays per week: 6 days (Rotational week off)

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.