Customer Relationship Executive

Job Title: Customer Relationship Executive
Location: Gurugram
Industry: Luxury Automotive Sales & Financing
Employment Type: Full-Time

About Us:

We are a premier luxury automobile dealership offering an exclusive range of high-end vehicles and tailored auto financing solutions. Our commitment to excellence and personalized customer service has positioned us as a trusted name in the luxury automotive space. We are now looking for a dynamic and customer-centric Customer Relationship Executive to join our growing team.

Job Summary:

As a Customer Relationship Executive, you will be the first point of contact for our elite clientele. Your primary responsibility will be to manage and nurture client relationships, support the sales and finance teams, and ensure a seamless and premium customer experience throughout the purchase and loan process.

Key Responsibilities:

• Build and maintain long-term relationships with existing and potential customers.

• Assist clients through the luxury car buying journey, ensuring a personalized and hassle-free experience.

• Coordinate with the sales and finance teams to provide accurate and timely information to customers.

• Manage customer queries related to vehicle features, pricing, finance options, documentation, and delivery timelines.

• Follow up with leads and ensure consistent communication pre- and post-sale.

• Schedule test drives, showroom visits, and delivery appointments.

• Maintain up-to-date knowledge of inventory, market trends, and financing products.

• Handle customer complaints or concerns with empathy and efficiency, ensuring high levels of satisfaction.

• Maintain CRM records and track customer interactions, feedback, and preferences.

• Support in executing loyalty programs and special events for premium clients.

Qualifications & Requirements:

• Bachelor’s degree in Business Administration, Marketing, or related field.

• 2–4 years of experience in customer service, preferably in the automotive, luxury, or finance sector.

• Excellent communication and interpersonal skills.

• Professional demeanor with a customer-first attitude.

• Familiarity with auto financing processes is a plus.

• Proficient in CRM systems and MS Office Suite.

• Ability to work flexible hours, including weekends, if needed.

What We Offer:

• Competitive salary and performance-based incentives

• Opportunity to work with a premium brand and high-end clientele

• Career growth and professional development

• A dynamic and collaborative work environment

To Apply:
Send your resume and a short cover letter to [Email Address] with the subject line: Application for Customer Relationship Executive.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be All Education levels and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹35000 - ₹50000 per month + Incentives that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., SUPERCARS IN INDIA.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 2 Customer Relationship Executive at SUPERCARS IN INDIA
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has Day Shift.