Job Title: Video Support Executive
Location: Pune / Mumbai (WFH options available)
Experience: Minimum 6 months
Company:
We are hiring for a leading Agri-Tech company that provides GPS tracking solutions for tractors. These trackers help farmers improve efficiency, reduce costs, and secure their equipment.
Languages Required:
• Hindi and English (for internal coordination)
• Marathi / Kannada / Telugu (any one or more preferred)
Work Options:
• Pune: Work from Home. May require field visits if issues can't be resolved remotely
• Mumbai: Fully Work from Office
Key Responsibilities:
• Provide video support in Marathi, Kannada, or Telugu
• Troubleshoot basic technical issues
• Guide customers on installation and mobile app usage
• Escalate unresolved problems
• Maintain customer records and documentation
• Communicate clearly and empathetically
Qualifications:
• Minimum 12th pass
• Fluent in Hindi and at least one of Marathi, Kannada, or Telugu
• Good communication and problem-solving skills
• Immediate joiners preferred