Customer Relationship Executive

Key Responsibilities

A Customer Relationship Executive's duties center on managing the entire client lifecycle and ensuring a positive experience.

• Client Relationship Management Build and nurture positive relationships with new and existing clients. This includes regular contact to understand their needs and maintain the company's presence.

• Communication Serve as the key point of contact for customers, handling inquiries, complaints, and escalations through various channels like phone, email, and social media.

• Problem-Solving Address and resolve customer issues and complaints in a timely, calm, and professional manner to ensure their needs are met.

• Data Management & Analysis Maintain accurate and updated customer records and databases, often using CRM software. They analyze customer data and feedback to identify trends, report insights, and recommend improvements to products, services, and the overall customer experience.

• Collaboration Work with internal teams, such as sales, marketing, and product development, to align on customer strategies, meet client needs, and optimize the customer journey.

• Growth and Retention Identify opportunities to enhance the customer experience, drive loyalty, and upsell company offerings. This can involve developing retention initiatives like loyalty programs and reactivating lapsed customers.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹17000 per month that depends on your interview. It's a Full Time job in Patna.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., Siksha Sadan.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 5 Customer Relationship Executive at Siksha Sadan
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has Day Shift.