Customer Relationship Executive

Job Title: Customer Handling and Customer Acquisition (Female)

Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for providing exceptional support to our clients, addressing their inquiries, resolving issues, and ensuring a positive and seamless experience. This role is a vital link between the company and its customers, requiring a strong understanding of financial products and a commitment to maintaining high standards of service.

Responsibilities:

• Client Interaction: Serve as the primary point of contact for customers, handling inquiries, and providing accurate information via various channels including phone, email, and chat.

• Issue Resolution: Promptly and effectively resolve customer issues, complaints, and discrepancies, escalating complex problems to the appropriate department or manager when necessary.

• Product Knowledge: Maintain in-depth knowledge of the company's financial products, services, and policies to provide expert advice and recommendations to clients.

• Account Management: Assist customers with a range of account-related tasks, such as opening and closing accounts, processing transactions (deposits, withdrawals, fund transfers), and updating client information.

• Sales & Cross-selling: Identify opportunities to cross-sell and upsell financial products and services that align with the customer's needs and financial goals.

• Documentation & Compliance: Maintain accurate and detailed records of all customer interactions and transactions in the CRM system, ensuring strict adherence to company policies, industry regulations, and confidentiality protocols.

• Customer Feedback: Collect and analyze customer feedback to identify trends and suggest improvements to enhance service delivery and customer satisfaction.

• Team Collaboration: Collaborate effectively with internal teams, including sales, operations, and technical support, to ensure a seamless and comprehensive customer experience.

• Proactive Outreach: Engage in proactive communication with customers to ensure their satisfaction, provide updates on new products or services, and address any potential issues before they arise.

Qualifications:

• Education: Bachelor's degree.

• Experience: Proven experience in a customer service or customer-facing role, preferably within the financial services industry.

• Skills:

  • Excellent verbal and written communication skills with a professional and empathetic demeanor.

  • Strong problem-solving and conflict resolution abilities.

  • Proficiency in using Customer Relationship Management (CRM) software and other office applications.

  • Ability to multitask and manage time effectively in a fast-paced environment.

  • Strong attention to detail and a high level of accuracy.

  • A customer-centric mindset with a passion for building positive relationships.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹20000 per month that depends on your interview. It's a Full Time job in Lucknow.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., SCM FINPROP PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 5 Customer Relationship Executive at SCM FINPROP PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has Day Shift.