Customer Relationship Executive

We are looking for a proactive and personable Customer Relationship Executive (CRE) to manage customer interactions, ensure a high level of satisfaction, and foster long-term relationships. The ideal candidate will serve as the first point of contact for customers, addressing queries, resolving complaints, and guiding clients through our services or product offerings.

Key Responsibilities:

- Greet and assist customers professionally in-person, via phone, or email.

- Understand customer needs and provide appropriate solutions or recommendations.

- Follow up on customer inquiries, leads, or complaints to ensure timely resolution.

- Maintain detailed records of customer interactions and transactions in the CRM system.

- Assist in after-sales support and relationship building activities.

- Collaborate with the sales, operations, and service teams to ensure end-to-end customer satisfaction.

- Collect and analyze customer feedback to suggest improvements in service delivery.

- Promote and upsell products or services when appropriate.

- Handle appointment scheduling, documentation, and follow-ups.

Requirements:

- Bachelor’s degree in Business Administration, Marketing, or a related field.

- 2–3 years of experience in customer service or client-facing roles preferred.

- Strong communication, interpersonal, and problem-solving skills.

- Ability to multitask and handle pressure in a fast-paced environment.

- Proficiency in MS Office and CRM tools.

- Fluent in [local language] and English (or other required languages).

Preferred Skills:

- Experience in [industry-specific experience, e.g., automotive, real estate, banking].

- Ability to build rapport quickly and maintain professional relationships.

- Positive attitude and a customer-first mindset.

Working Hours:

 [Insert working hours – e.g., 10AM – 7 PM.We are looking for a proactive and personable Customer Relationship Executive (CRE) to manage customer interactions, ensure a high level of satisfaction, and foster long-term relationships. The ideal candidate will serve as the first point of contact for customers, addressing queries, resolving complaints, and guiding clients through our services or product offerings.

Key Responsibilities:

- Greet and assist customers professionally in-person, via phone, or email.

- Understand customer needs and provide appropriate solutions or recommendations.

- Follow up on customer inquiries, leads, or complaints to ensure timely resolution.

- Maintain detailed records of customer interactions and transactions in the CRM system.

- Assist in after-sales support and relationship building activities.

- Collaborate with the sales, operations, and service teams to ensure end-to-end customer satisfaction.

- Collect and analyze customer feedback to suggest improvements in service delivery.

- Promote and upsell products or services when appropriate.

- Handle appointment scheduling, documentation, and follow-ups.

Requirements:

- Bachelor’s degree in Business Administration, Marketing, or a related field.

- 2–3 years of experience in customer service or client-facing roles preferred.

- Strong communication, interpersonal, and problem-solving skills.

- Ability to multitask and handle pressure in a fast-paced environment.

- Proficiency in MS Office and CRM tools.

- Fluent in [local language] and English (or other required languages).

Preferred Skills:

- Experience in [industry-specific experience, e.g., automotive, real estate, banking].

- Ability to build rapport quickly and maintain professional relationships.

- Positive attitude and a customer-first mindset.

Working Hours:

 [Insert working hours – e.g., 10AM – 7 PM.

To Apply:

Send your updated resume to hr.Vanessainteriors@gmail.com or contact us at (8019387373).

Would you like this customized for a specific industry or company?

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 2 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹18000 per month that depends on your interview. It's a Full Time job in Visakhapatnam.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., SANBRIK INFRA DEVELOPERS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 2 Customer Relationship Executive at SANBRIK INFRA DEVELOPERS
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has Day Shift.