A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
7,000 - 12,000 /month
Sae E Governance India Private Limited
Bhilgaon, Nagpur
6 - 36 months Experience in Customer Support / TeleCaller
Full Time
JOB DESCRIPTION – CRM EXECUTIVE
Position: CRM Executive
Department: Customer Relationship Management
Job Type: Full-Time | Work from Office
Key Responsibilities
Handle inbound and outbound customer calls professionally.
Address customer queries, concerns, and service-related issues.
Ensure timely and effective resolution of customer concerns.
Maintain accurate records of customer interactions and follow-ups.
Prepare and update MIS reports and customer-related data.
Coordinate with internal departments for the resolution of pending queries.
Conduct regular follow-ups and ensure proper closure of customer requests.
Maintain professional communication and a high standard of customer service.
Escalate complex issues to the concerned department or senior authority when required.
Required Skills & Qualifications
Excellent verbal communication and interpersonal skills.
Good customer handling and relationship management skills.
Strong problem-solving and query-resolution abilities.
Basic to good knowledge of MS Excel, MIS, MS Word, and Google Sheets.
Ability to maintain accurate data and prepare reports.
Good follow-up and coordination skills.
Ability to handle multiple tasks, calls, and customer queries efficiently.
Professional telephone etiquette and active listening skills.
Good time-management and organizational abilities.
Ability to work independently as well as collaboratively with the team.
Basic knowledge of CRM software or customer data management will be an added advantage.
Freshers and experienced candidates may apply.
