Customer Relationship Executive

Customer Relationship Executive – Book Flight Holidays

We are looking for a Customer Relationship Executive to join our team at Book Flight Holidays. This role involves handling customer calls, providing exceptional support, and addressing queries related to Hospitality, Travel & Tourism. The candidate will assist customers with online hotel and flight bookings, ensure smooth communication, and deliver a positive customer experience.

💰 Salary: ₹18,500 – ₹25,000 per month
🕒 Shift: Day Shift
📅 Working Days: 6 Days a Week

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Assist customers with hotel bookings, flight reservations, and travel-related services

• Address customer queries, concerns, and complaints with a problem-solving approach

• Provide timely and accurate information regarding bookings, payments, cancellations, and travel policies

• Maintain accurate records of customer interactions, bookings, follow-ups, and feedback

• Prepare and submit daily work reports to management

• Generate and maintain customer invoices and billing records

• Coordinate with internal teams and travel partners for smooth issue resolution

• Escalate complex customer issues to the appropriate department when required

• Meet performance targets including customer satisfaction and issue resolution rates

Job Requirements:

• Minimum Qualification: Graduate

• Experience: 1 – 4 Years Preferred

• Basic English Reading, Writing & Speaking Skills Must Be Required ⭐

• Good communication and customer-handling skills

• Basic knowledge of MS Excel, Email, and Online Booking Systems

• Ability to work in a fast-paced environment

• Must be comfortable with a 6-day working schedule during day shift

✨ Candidates with experience in Travel, Hospitality, Hotel Booking, Flight Reservation, or Customer Support will be preferred.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.