Customer Relationship Executive

Job description

PVL Travel and Tourism is seeking a dedicated customer support representative to join our corporate services division. This role involves providing exceptional assistance to our corporate clients, addressing their enquiries. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to handle various tasks efficiently. Responsibilities include managing client requests, resolving issues promptly, and collaborating with other departments to enhance service delivery. If you are passionate and committed to delivering outstanding customer service, we invite you to apply for this exciting opportunity.

Key Responsibilities:

· Serve as the first point of contact for customer inquiries, resolving issues promptly and effectively.

· Provide accurate and detailed information about services.

· Handle customer complaints with professionalism and escalate unresolved issues to the appropriate departments.

· Maintain up-to-date knowledge of company policies, products, and services.

· Document customer interactions and update records in the CRM system.

· Collaborate with internal teams to ensure a seamless customer experience.

Qualifications:

· Minimum of 2 years of experience in customer support or as a customer service representative.

· Prior experience in the banking or financial services industry is highly preferred.

· Strong communication and interpersonal skills.

· Proficiency in using CRM systems and other customer support tools.

· Ability to manage multiple tasks and work under pressure.

· Problem-solving mindset with a customer-first approach.

Why Join Us?

· Opportunity to work in a collaborative and supportive environment.

· Career growth and development opportunities across the world.

· Competitive salary and benefits package.

Benefits:

· Cell phone reimbursement

· Medical Insurance

Education:

· Bachelor's (Required)

· Masters (Preferable)

Experience:

· Total work: 3 years (Required)

· Customer service: 1 year (Preferred)

· Work Location: onsite

Requirements:

· Must be fluent in English, Hindi and Gujarati (optional)

· The individual must possess a strong understanding of the fundamentals of Microsoft applications, including PowerPoint, Word, and Excel.

Office located in Ahemdabad (GUJARAT)

Pay: ₹20,000.00 - ₹35,000.00 per month

If you wish to submit your application, kindly forward your CV to hr@pvlholidays.com

Contact No : +91 9898917375

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.