Customer Relationship Executive

18,000 - 25,000 /month

Ozone Hr Solutions Private Limited

Sector 47 Gurgaon, Gurgaon

1 - 5 years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: B2C Sales

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

Job Overview
We are looking for a dynamic and customer-focused Sales & Customer Support Executive who will be responsible for handling customer queries, assisting with orders, and driving sales through effective communication and relationship building.

Key Responsibilities

1. Handle inbound and outbound calls, emails, and chat support for customers.
2. Assist customers with product information, order placement, and issue resolution.
3. Convert leads into sales through effective communication and product knowledge.
4. Maintain a high level of customer satisfaction by providing timely and accurate support.
5. Follow up with customers regarding inquiries, pending orders, and feedback.
6. Coordinate with internal teams to resolve customer concerns efficiently.Maintain proper records of customer interactions in the CRM system.

Requirements

1) Excellent communication and interpersonal skills.
2) Prior experience in sales, tele-sales, or customer support is preferred.
3) Ability to handle customer queries professionally and resolve issues effectively.
4) Basic computer knowledge and familiarity with CRM tools is a plus.
5) Strong problem-solving and persuasion skills.

Preferred Candidate Profile
-Graduate / Undergraduate candidates can apply.
-Experience in e-commerce, retail, or call center environment will be an advantage.
-Positive attitude, team player, and target-driven mindset.

What We Offer
-Competitive salary
-Growth opportunities in sales and customer experience roles
-Dynamic and collaborative work environment
-Lucrative Incentives

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Relationship Executive job

What skills and experience do you need for this Customer Relationship Executive job?
Ans : To apply for this Customer Relationship Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-5 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹18,000-₹25,000 per month in this Customer Relationship Executive position.
What shift and timings does this job follow?
Ans : This Customer Relationship Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 47 Gurgaon, Gurgaon.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Relationship Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Relationship Executive, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution.
Where is this job located?
Ans : This Customer Relationship Executive job is located in Sector 47 Gurgaon, Gurgaon.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-5 years of experience is ideal for this Customer Relationship Executive job.
Why should you apply for this Customer Relationship Executive job?
Ans : This Customer Relationship Executive job offers a salary between ₹18,000-₹25,000 per month. This is a Full Time opportunity and has 10 openings available.