Customer Relationship Executive

About the role:

 We are looking for a proactive and experienced CRM executive to handle the customer interactions, maintain strong client relationship and oversee customer engagement strategies, manage the CRM database, and drive retention initiatives. The role involves collaborating with marketing, sales, and operations to enhance the customer experience.

 Key responsibilities/ duties:

·         Handle inbound calls and resolve customer queries.

·         Make inbound calls for follow-ups, service feedback and renewals

·         Conduct customer retention and renewal calls to maintain relationships.

·         Perform lead follow-up calls and coordinate with sales/marketing team.

·         Handle service appointment scheduling and confirmation calls.

·         Record call details and maintain data in CRM software.

·         Offer and campaign update calls.

·         Delivery confirmation, thank you and feedback calls.

·         Manage escalation calls and ensure prompt resolution with respective teams.

·         Maintain and update customer databases using CRM Software.

·         Able to generate daily / weekly CRM reports and share updates with management.

·         Ensure customer satisfaction and retention through timely communications.

Skills Required:

·         Good communication and listening skills.

·         Customer-centric and polite telephone manner.

·         Basic computer knowledge (MS Office, CRM tools preferred)

·         Customer-oriented approach and problem-solving mindset

·         Ability to multitask, work fast paced environment, startup mindset, continuous learning, ability to take responsibilities and risks to contribute the company growth.

Qualifications:

·         Bachelor’s degree in any stream (Freshers can apply).

·         Experience in CRM, BPO, or customer service preferred.

·         1-3 years of experience in CRM, customer engagement, or client management.

Languages known: Tamil, English

Work schedule - Timings: 9.30 AM- 6.30 PM

How to apply:

Email your CV “durgeswaribnativer@gmail.com” mentioning “Application for CRM Executive- (candidate name) “in the subject line.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Erode.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., Nativer.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 2 Customer Relationship Executive at Nativer
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has Day Shift.