Customer Relationship Executive

15,000 - 18,000 /month

Mohan Chemicals & Scientific Company

Madri Industrial Area, Udaipur

1 - 3 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Non-voice/Chat Process

Query Resolution

International Calling

Domestic Calling

Job Highlights

Industry Type: Logistics

Graduate and above

Females Only

6 days working | Day Shift

Job Description

Job Title: Customer Relationship Executive (CRE)

Job Summary:
We are looking for a Customer Relationship Executive (CRE) to manage customer interactions, address queries, maintain strong customer relationships, and ensure a high level of customer satisfaction.

Key Responsibilities:

Handle customer inquiries through phone calls, emails, and messages.
Maintain regular follow-up with existing and potential customers.
Resolve customer complaints and escalate issues when required.
Coordinate with internal teams to ensure timely service and support.
Maintain customer records and update data in Excel/CRM software.
Provide information about products/services and assist customers with their requirements.
Prepare reports related to customer interactions and follow-ups.
Perform other duties as assigned by the Management.

Requirements:

Graduate in any discipline.
Good communication and interpersonal skills.
Basic knowledge of MS Excel and computer applications.
Ability to handle customers professionally and patiently.
Prior experience in customer service, telecalling, or customer relationship management will be an added advantage.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Relationship Executive job

What skills and experience do you need for this Customer Relationship Executive job?
Ans : To apply for this Customer Relationship Executive job, candidates should have skills like Computer Knowledge, Non-voice/Chat Process, Query Resolution, International Calling, Domestic Calling along with 1-3 years of experience.
What salary is offered for this Customer Relationship Executive job?
Ans : The salary for this Customer Relationship Executive job ranges between ₹15,000-₹18,000 per month.
What shift and timings does this job follow?
Ans : This Customer Relationship Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Madri Industrial Area, Udaipur.
How many vacancies are there for this Customer Relationship Executive job?
Ans : There is 1 vacancy for this Customer Relationship Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-3 years of experience are eligible to apply for this Customer Relationship Executive role. Only female candidates are eligible.
What does the role of Customer Relationship Executive involve?
Ans : As a Customer Relationship Executive, your work will involve skills like Computer Knowledge, Non-voice/Chat Process, Query Resolution, International Calling, Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Relationship Executive position is Madri Industrial Area, Udaipur.
Who is the right fit for this Customer Relationship Executive job?
Ans : A candidate having skills like Computer Knowledge, Non-voice/Chat Process, Query Resolution, International Calling, Domestic Calling with 1-3 years of experience is the right fit for this Customer Relationship Executive job.
What makes this Customer Relationship Executive job a good opportunity?
Ans : This Customer Relationship Executive job is a good opportunity as it offers a salary between ₹15,000-₹18,000 per month. This is a Full Time job and has 1 openings.