Customer Relationship Executive

Job Overview

We are looking for a Client Relationship Manager (CRM) who will be responsible for maintaining strong relationships with existing clients, ensuring excellent after-sales service, resolving client queries, and supporting the complete client journey from order placement to payment collection.

The ideal candidate should be polite, proactive, confident, and excellent at follow-ups and communication.

Key Responsibilities

• Ensure regular follow-up with clients after orders are placed.

• Maintain strong and positive relationships with existing clients.

• Ensure clients are satisfied through effective after-sales service.

• Regularly communicate with clients and collect genuine feedback regarding products/services.

• Coordinate and service clients from the time of order placement until payment collection.

• Handle client queries, concerns, and complaints promptly and professionally.

• Act as the primary point of contact for assigned clients.

• Escalate client issues to the concerned department/person and ensure timely resolution.

• Understand client requirements and provide appropriate solutions.

• Provide clients with relevant information and support regarding company products and services.

• Maintain regular communication with clients through calls, messages, and other communication channels.

• Ensure rigorous follow-up and timely closure of pending client requirements.

• Work closely with internal teams to ensure smooth client servicing.

• Focus on client satisfaction, retention, and long-term relationships.

• Be readily available for client calls and urgent requirements whenever necessary.

Key Skills & Competencies

• Excellent communication and interpersonal skills.

• Polite and professional disposition.

• Strong follow-up and coordination skills.

• Ability to communicate confidently with clients, both verbally and in writing.

• Proactive approach towards client requirements and problem-solving.

• Ability to understand different situations and act accordingly.

• Strong customer-service orientation.

• Thorough understanding of company products/services.

• Ability to handle complaints and difficult client situations professionally.

• Strong relationship-building and client-retention skills.

• Good organizational and time-management abilities.

• Comfortable handling regular client calls and follow-ups.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.