Key Responsibilities
Build and maintain positive relationships with new and existing clients
Understand client requirements and provide appropriate solutions or services
Act as the primary point of contact for client queries and concerns
Ensure timely follow-ups and effective communication with clients
Resolve customer issues promptly to maintain satisfaction and trust
Coordinate with internal teams to deliver seamless client service
Identify opportunities for upselling or cross-selling products/services
Maintain accurate client records and reports
Meet or exceed assigned targets related to client engagement and retention
Skills & Competencies
Strong interpersonal and communication skills
Customer-focused mindset with problem-solving ability
Abi…