Customer Relationship Executive

Job Title:

 Executive Assistant cum Customer Relationship Manager

Overview:

This role is a dual-function position combining Personal Assistant to Director and Customer Relationship Management.

Executive Assistant

The candidate will support the Director in personal, business, and administrative activities while also managing end-to-end customer accounts handled directly by the Directors. The ideal candidate must be proactive, organized, and capable of coordinating across departments to ensure smooth operations and excellent customer satisfaction.

Key Responsibilities

•             Support the Director in daily personal, business, and administrative activities.

•             Handle documentation, visa processing, travel coordination, and financial-related tasks.

•             Act as a single point of contact between the Director and internal teams.

•             Schedule and organize meetings, appointments, and communication.

•             Assist in HR activities such as recruitment coordination and employee communication.

•             Represent the Director or act as a proxy when required.

•             Monitor workflows, highlight bottlenecks, and support process improvements.

•             Manage cash accounts and balances related to customers, team members, or individuals under the Director’s purview.

•             Act as backup for Accounts during staff absence; learn and support accounting activities (Sales Invoice entry, Purchase Invoice entry, etc.)

Customer Relationship Management Responsibilities

•             Coordinate directly with customers regarding sales, delivery, quality, and payment-related matters.

•             Manage complete order lifecycle—from inquiry to shipment. Make Performa Invoices and quotations

•             Ensure smooth coordination between internal departments to meet timelines.

•             Track orders, deliveries, imports, and execution status.

•             Manage escalations professionally and ensure high customer satisfaction.

•             Follow existing processes diligently and support implementation of new processes.

Skills & Competencies 

•             Strong accounting knowledge; hands-on experience with Tally Prime.

•             Excellent verbal and written communication skills.

•             Ability to handle customer escalations calmly and professionally.

•             Strong analytical thinking and problem-solving ability.

•             Exceptional organizational skills with attention to detail.

•             High sense of ownership, integrity, and confidentiality.

•             Proficiency in MS Office / Google Workspace / ERP tools.

Personal Attributes

•             Proactive, reliable, and self-driven.

•             Strong sense of responsibility and commitment to business growth.

•             Ability to multitask and handle priorities effectively.

•             Collaborative team player with a positive attitude.

Qualification

•             BCom / M.Com (Preferred)

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.