Key Responsibilities:
· Client Relationship Building: Regularly connect with existing customers to ensure they are satisfied with products/services and to keep them informed about new offerings.
· Site Visits & Customer Meetings: Personally visit top customers to maintain face-to-face relationships, understand challenges they’re facing, and discuss upcoming needs or projects.
· Referral Generation: Systematically ask for referrals from satisfied customers and track these referrals through the CRM system to close new deals.
· Complaint Resolution: Act as the single point of contact for existing clients in case of any service issues, coordinate with internal teams to resolve problems quickly, and ensure a positive experience.
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