Build and maintain strong relationships with new and existing customers.
Respond to customer inquiries via phone, email, or in person in a timely and professional manner.
Resolve customer complaints and escalate complex issues when necessary.
Follow up with customers to ensure satisfaction and maintain long-term relationships.
Maintain accurate customer records and update CRM systems.
Coordinate with sales, operations, and support teams to meet customer requirements.
Identify opportunities to upsell or cross-sell products and services.
Prepare customer reports, feedback summaries, and performance updates.
Ensure compliance with company policies and service standards.
Achieve customer satisfaction and retention targets.