Handle incoming and outgoing customer calls professionally.
Build and maintain positive relationships with existing customers.
Understand customer requirements and provide appropriate solutions.
Follow up with customers regarding queries, feedback, and services.
Resolve customer complaints and ensure timely resolution.
Maintain customer databases and update interaction records.
Coordinate with internal departments to address customer concerns.
Inform customers about new products, services, offers, and updates.
Ensure customer satisfaction and improve customer retention.
Achieve assigned customer service and relationship management targets.