Customer Relationship Executive

We are looking for a Customer Relationship Executive to join our team at Gautam Modi Group to handle customer calls, provide exceptional customer support and resolve queries related to Automobile. The role offers an attractive in-hand salary of ₹15000 - ₹20000 and opportunities for growth.

Key Responsibilities:

• Service Reminders & Follow-Ups

  • Initiate outbound calls to vehicle owners to remind them of upcoming preventive maintenance or service due dates.

  • Make follow-up calls after service visits to ensure customer satisfaction and follow-throu gh.
    Appointment Scheduling

  • Coordinate with service advisors or technicians to schedule service appointments effectively.

  • Confirm scheduled appointments with clients and send reminders as needed.

• Customer Communication & Upselling

  • Inform customers about special service promotions, preventive maintenance packages, or relevant offers.

  • Handle inbound service-related queries—such as pricing, procedures, or appointment details—and escalate complex issues appropriately.

• Record Maintenance & Reporting

  • Diligently update customer interaction logs, appointment status, and service history in the CRM.

  • Generate routine reports (daily/weekly/monthly) on call outcomes, appointment conversions, and service uptake.

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 0.5 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., GAUTAM MODI GROUP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 6 Customer Relationship Executive at GAUTAM MODI GROUP
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has Day Shift.