Job description
Key Responsibilities:
Handle customer queries and complaints via email, chat, or ticketing systems.
Maintain records of customer interactions and transactions.
Coordinate with the front office/customer service team to ensure prompt issue resolution.
Update customer accounts and manage databases.
Prepare reports on customer feedback, trends, and issues.
Process orders, forms, and requests accurately and in a timely manner.
Perform data entry and data verification tasks.
Ensure all company standards and processes are followed consistently.
Support other departments by providing necessary information and documentation.
Requirements:
Bachelor’s degree
Proven experience in a customer support role.
Share CV 8306333635, 9660011323
Job Type: Full-time
Pay: ₹14,000.00 - ₹16,000.00 per month
Schedule:
Day shift
Work Location: In person