Customer Relationship Executive

30,000 - 40,000 /month

Bookmyassets

Sector 48 Gurgaon, Gurgaon

2 - 5 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Job Highlights

Graduate and above

Females Only

6 days working | Day Shift

Job Description

Job Title: CRM Executive – Collections & After Sales
Location: Gurgaon / Sector 48 | Experience: 2 to 5 Years

About the Company – BookMyAssets

Project Name – Dholera (Gujarat)

BookMyAssets endeavors to provide the best quality service to customers while helping them maximize their investments. Our team, with a strong understanding of the real estate market, continuously adapts to new trends and innovations. BookMyAssets is a real estate arm dealing in exclusive investment opportunities. Partnered with a trusted name in real estate, the collaboration combines advanced technology with real estate expertise.

Role Summary
The role focuses primarily on customer payment collections and follow-ups (70%) along with after-sales CRM communication (30%). The candidate will ensure timely payment collection, maintain strong customer communication, and support smooth post-sales engagement.

Key Responsibilities
Collections (Primary Responsibility – 40%)
• Follow up with customers for pending payments and installment collections
• Send payment reminders through calls, emails, and WhatsApp
• Maintain collection reports and payment tracking records
• Coordinate with accounts and sales teams for payment confirmations
• Resolve basic customer queries related to payment schedules

CRM & After Sales (Secondary Responsibility – 60%)
• Send receipts, welcome letters, and confirmation emails
• Maintain and update customer data in CRM systems
• Share birthday wishes, festive greetings, and engagement mails
• Assist in basic email creatives using Canva

Skills Required
• Graduate with 2–4 years experience in collections, CRM, or customer coordination
• Strong follow-up and communication skills
• Comfortable with email drafting, calling customers, and payment reminders
• Basic knowledge of CRM tools and Canva
• Detail-oriented and customer-focused

Additional Details
• Immediate joiner preferred
• Workplace: Onsite Role, 6 days working (Monday to Saturday)
• Office Timing: 10:00 AM to 7:00 PM
• Salary: Up to ₹40,000

Employee Benefit: Free and confidential counseling supported by our Learning & Development Training programs
Interview Process: Face-to-Face Interview (No Virtual Interview)

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this Customer Relationship Executive job

What qualifications and experience are required for this Customer Relationship Executive position?
Ans : Candidates should have a Graduate and above qualification with 2-5 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Relationship Executive job ranges between ₹30,000-₹40,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Relationship Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 48 Gurgaon, Gurgaon.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 2-5 years of experience can apply for this Customer Relationship Executive job. Only female candidates can apply.
Where is this job located?
Ans : This Customer Relationship Executive job is located in Sector 48 Gurgaon, Gurgaon.
Why should you apply for this Customer Relationship Executive job?
Ans : This Customer Relationship Executive job offers a salary between ₹30,000-₹40,000 per month. This is a Full Time opportunity and has 1 openings available.