A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
12,000 - 16,000 /month
Binsha Furniture
Badarpur, Delhi
1 - 3 years Experience in Customer Support / TeleCaller
Full Time
BinSha Furniture is looking for a Customer Relationship Executive (CRE) who will manage the complete customer journey from inquiry to delivery. The candidate should have excellent communication skills, be customer-focused, and coordinate effectively with the Sales, Production, Dispatch, and Accounts teams to ensure a smooth customer experience.
Key Responsibilities
Handle customer inquiries via WhatsApp, phone calls, website, social media, and walk-in customers.
Understand customer requirements and recommend suitable furniture products.
Coordinate with the sales team to prepare and share quotations.
Follow up with customers and convert inquiries into confirmed orders.
Coordinate with Production, Accounts, and Dispatch teams for smooth order execution.
Keep customers updated on order, production, and delivery status.
Resolve customer queries and complaints professionally.
Ensure timely payment follow-up and maintain customer records.
Confirm successful delivery and provide after-sales support.
Collect customer feedback and encourage Google Reviews.
Maintain daily reports of inquiries, quotations, orders, and follow-ups.
Required Skills
Excellent Communication Skills
Customer Relationship Management (CRM)
Customer Service & Customer Support
Lead Management & Follow-up
Sales Coordination
MS Excel & Computer Knowledge
WhatsApp & Email Communication
Problem Solving
Time Management
Team Coordination
Preferred Experience
6 Months – 2 Years in Customer Service, Customer Support, Sales Coordination, CRM, Retail Sales, or Telecalling.
Freshers with excellent communication skills are also welcome.
