Customer Relationship Executive

12,000 - 21,000 /month*

Binsha Furniture

Badarpur, Delhi

₹5,000 incentives included

6 - 36 months Experience in Customer Support / TeleCaller

4 Openings

Incentives included

Full Time

Skills Required

Query Resolution

Computer Knowledge

Job Highlights

Industry Type: B2B Sales

Graduate and above

All genders

10:00 AM - 06:30 PM | 6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job Description

BinSha Furniture is looking for a Customer Relationship Executive (CRE) who will manage the complete customer journey from inquiry to delivery. The candidate should have excellent communication skills, be customer-focused, and coordinate effectively with the Sales, Production, Dispatch, and Accounts teams to ensure a smooth customer experience.

Key Responsibilities

Handle customer inquiries via WhatsApp, phone calls, website, social media, and walk-in customers.
Understand customer requirements and recommend suitable furniture products.
Coordinate with the sales team to prepare and share quotations.
Follow up with customers and convert inquiries into confirmed orders.
Coordinate with Production, Accounts, and Dispatch teams for smooth order execution.
Keep customers updated on order, production, and delivery status.
Resolve customer queries and complaints professionally.
Ensure timely payment follow-up and maintain customer records.
Confirm successful delivery and provide after-sales support.
Collect customer feedback and encourage Google Reviews.
Maintain daily reports of inquiries, quotations, orders, and follow-ups.

Required Skills

Excellent Communication Skills
Customer Relationship Management (CRM)
Customer Service & Customer Support
Lead Management & Follow-up
Sales Coordination
MS Excel & Computer Knowledge
WhatsApp & Email Communication
Problem Solving
Time Management
Team Coordination

Preferred Experience

6 Months – 2 Years in Customer Service, Customer Support, Sales Coordination, CRM, Retail Sales, or Telecalling.
Freshers with excellent communication skills are also welcome.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Relationship Executive job

What qualifications and experience are required for this Customer Relationship Executive position?
Ans : Candidates should have a Graduate and above qualification with 1-3 years of experience and skills like Query Resolution, Computer Knowledge.
What is the salary and job type for this role?
Ans : The salary for this Customer Relationship Executive job ranges between ₹12,000-₹21,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Relationship Executive job follows a Day shift with timings from 10:00 AM - 06:30 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Badarpur, Delhi.
How many openings are available for this position?
Ans : There are 4 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Relationship Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Relationship Executive job?
Ans : As a Customer Relationship Executive, key responsibilities include skills like Query Resolution, Computer Knowledge. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Relationship Executive job is located in Badarpur, Delhi.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Query Resolution, Computer Knowledge along with 1-3 years of experience is ideal for this Customer Relationship Executive job.
Why should you apply for this Customer Relationship Executive job?
Ans : This Customer Relationship Executive job offers a salary between ₹12,000-₹21,000 per month. This is a Full Time opportunity and has 4 openings available.