Customer Relationship Executive

We are looking for a Female - CRM Executive to join our team at Bhushan International.

Bhushan International is a leading industrial solutions and engineering services organization headquartered in Patna, with over four decades of industry presence since 1985. The company specializes in Water Management, Industrial Air Solutions, Garage Automation, Industrial Chemicals, and Turnkey Projects, serving diverse sectors including manufacturing industries, healthcare institutions, infrastructure projects, power plants, and government organizations.

Bhushan International is an authorized channel partner of globally recognized brands such as KSB, ELGi, ATS ELGi, ION Exchange, and other industrial solution providers. With a strong focus on customer satisfaction, service excellence, and technological advancement, the company has established itself as one of the most trusted industrial solution providers across Bihar, Jharkhand, and neighbouring industrial regions.

The role offers ₹18,000 - ₹20,000 and involves managing customer calls, delivering outstanding customer service related to B2B Sales. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage incoming and outgoing calls in a professional manner.

• Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

• Log customer interactions and track follow-ups.

• Offer timely and relevant solutions to resolve customer issues.

• Collaborate with team members to escalate and address more complex concerns.

• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

FOR JOB RELATED QUERIES:

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HR & Administration Department – Bhushan International

📞 +91-8114592218 | HR - Aman Raj

✉ hr@bhushint.org

🌐 www.bhushint.org

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.