Customer Relationship Executive

Job Objective

To deliver excellent customer service by assisting customers with their orders, resolving issues efficiently, and ensuring a positive brand experience at all customer touchpoints — in-store, over phone, and online platforms.

Key Roles & Responsibilities

·         Customer Interaction

1.       Greet and assist walk-in customers in a friendly and professional manner.

2.       Understand customer needs and recommend suitable bakery products.

3.       Handle billing, order placement, and payment processes accurately.

4.       Manage and resolve customer queries or complaints courteously.

5.       Collect customer feedback for service improvement.

·         Online & Telephonic Orders

6.       Manage online orders from platforms like Swiggy, Zomato, Dunzo, etc.

7.       Confirm and coordinate WhatsApp, Instagram, and phone orders.

8.       Ensure correct order details are passed to the production and packing team.

9.       Track delivery and communicate updates to customers.

·         Sales & Upselling

10.   Promote daily specials, combo offers, and seasonal products.

11.   Upsell high-margin items like beverages, premium cakes, and add-ons.

12.   Maintain product knowledge to ensure confident communication with customers.

·         Store Coordination

13.   Liaise with production and packing teams to ensure timely order delivery.

14.   Monitor product display and stock availability at the counter.

15.   Maintain cleanliness and organization at the counter and service area.

·         Reporting & Documentation

16.   Record daily customer feedback, complaints, and resolutions.

17.   Update customer order logs and sales registers.

18.   Report to the Store Manager regarding sales trends and customer concerns.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹25000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., Beyond Loaf.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 3 Customer Relationship Executive at Beyond Loaf
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has Day Shift.