Customer Relationship Executive

Job Title: CRM Executive

Experience Required: 1–2 Years

Location: Kanpur

Employment Type: Full-Time

Company Overview:

4Fox Business Solutions is a leading digital marketing and e-commerce growth partner,

headquartered in Kanpur with a presence in Jaipur and Noida. As a certified Amazon SPN

company, we specialize in empowering businesses to scale through data-driven strategies,

marketplace management, and technology solutions.

Job Overview:

We are looking for a dynamic and detail-oriented CRM Executive with 1–2 years of experience,

preferably from an e-commerce or service/software-based company. The role involves managing

customer interactions, resolving client queries, ensuring smooth communication, and maintaining

a high level of customer satisfaction.

Key Responsibilities:

 Serve as the primary point of contact for customer and client inquiries across various

channels (email, calls, chat).

 Handle post-sales communication and maintain strong relationships with existing clients.

 Resolve customer queries related to services, order updates, escalations, and platform

issues in a timely and professional manner.

 Coordinate with internal departments (e-commerce, operations, technical, etc.) to ensure

prompt resolution of issues.

 Update CRM systems with client communication, case history, feedback, and status.

 Follow up on customer satisfaction and collect feedback for internal quality

improvements.

 Assist with onboarding and educating new clients about services, platform usage, and

processes.

Required Skills and Qualifications:

 1–2 years of experience in a CRM, customer service, or client servicing role, preferably

in the e-commerce or service industry.

 Strong communication and interpersonal skills. Good problem-solving ability with a customer-first attitude.

 Familiarity with CRM tools (e.g., Zoho)..

 Ability to work independently as well as in a team-oriented environment.

 Proficiency in MS Office, Excel, and handling data entry/reporting.

Preferred Qualifications:

 Bachelor’s degree in Business Administration, Marketing, or related fields.

 Experience in managing B2B or D2C client accounts.

 Ability to multitask and manage customer expectations in a fast-paced environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Kanpur.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., 4FOX BUSINESS SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 1 Customer Relationship Executive at 4FOX BUSINESS SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has Day Shift.