Customer Relationship Associate

🔹 Position: Junior Counselor – International Education & Career Consultancy

📍 Location: Ramanathapuram, Coimbatore

🕒 Employment Type: Full-time

Role Summary

We are seeking a proactive and experienced Counsellor who will provide personalised guidance to students/clients looking for education or career opportunities abroad and will also manage inbound/outbound calls related to enquiries, follow-ups and ongoing client support. This role therefore combines client-facing counselling, application support, call-handling and relationship-management.

Key Responsibilities

Conduct one-on-one counselling sessions with students/clients to understand their academic background, career goals, budget and preferred destination.

Shortlist appropriate universities/institutions and programmes based on client profiles.

Guide students/clients through admission processes: application preparation, document review (SOP, transcripts, reference letters), financial planning and visa counselling.

Handle incoming calls (inquiries, follow-ups, updates) and make outgoing calls (consultation scheduling, check-ins, lead follow-up) in a professional and friendly manner.

Maintain and update knowledge of global education systems, country-specific entry requirements, scholarship opportunities and visa regulations.

Build and maintain strong relationships with partner universities/institutions overseas, as well as with students, parents and leads.

Manage leads, track calls/interaction via CRM, ensure timely follow-up and maintain client journeys from enquiry to enrolment (and beyond).

Meet assigned targets (e.g., number of counselling consultations, conversions/enrolments, call-handling metrics) and maintain records/CRM entries.

Organise events, webinars or information sessions for students/parents about study-abroad options, call-in sessions or tele-counselling outreach.

Qualifications & Skills

Bachelor’s degree in any discipline (Master’s or PG qualification in counselling/education preferred).

Minimum 1-3 years’ experience (experience handling calls, enquiries, lead-tracking is a plus).

Strong command of English (both written and oral); additional languages are a bonus.

Excellent interpersonal, communication and presentation skills, able to simplify complex information for students and families.

Confident and clear call-handling skills: incoming enquiries, outgoing follow-ups, ability to engage and convert leads.

Good organisational skills, attention to detail, and ability to manage multiple student or client cases simultaneously.

A student-first mindset: patient, empathetic, proactive and dedicated to helping clients succeed.

What We Offer

Competitive salary + performance-based incentives.

A supportive, growth-oriented environment with exposure to international education networks and partner institutions.

Opportunities for professional development and training in counselling, admissions, global education and tele-counselling best practices.

The chance to make a real difference in students’ lives by helping them unlock global opportunities through both direct counselling and outreach/call-based engagement.

How to Apply

Interested candidates are invited to send their resume/CV : abm@zirastudioz.org

Applications will be reviewed on a rolling basis — early applications are encouraged.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Relationship Associate job

1. What is the eligibility criteria to apply for this Customer Relationship Associate job?
   Ans: The candidate should be Graduate and above and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹18000 per month that depends on your interview. It's a Full Time job in Coimbatore.
3. How many working days are there for this Customer Relationship Associate job?
   Ans: This Customer Relationship Associate job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Associate job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Associate job and during the employment with the company, i.e., Zira Studioz Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Associate role?
   Ans: There is an immediate opening of 4 Customer Relationship Associate at Zira Studioz Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Associate job?
   Ans: This Customer Relationship Associate job has Day Shift.