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Customer Relationship Associate

salary 25,000 - 30,000 /month
company-logo
job companyVodafone Idea
job location Vikas Puri, Delhi
job experience0 - 6 months Experience in Customer Support / TeleCaller
5 Openings
full_time Full Time

Job Highlights

sales
Industry Type: BPO
qualification
Graduate and above
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: PF, Medical Benefits
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Job Description

We are looking for a Customer Relationship Associate to join our team at VODAFONE IDEA. The role offers ₹25,000 - ₹30,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is below 10th and 0 - 6 months of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 7 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Relationship Associate job

  1. Can freshers or experienced candidates apply for this Customer Relationship Associate role?
    Ans : Candidates who have a Graduate and above qualification with 0-1 years of experience can apply for this Customer Relationship Associate role.
  2. What salary is offered for this Customer Relationship Associate job?
    Ans : The salary for this Customer Relationship Associate job ranges between ₹25,000-₹30,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Relationship Associate job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Vikas Puri, Delhi.
  5. How many openings are available for this position?
    Ans : There are 5 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Relationship Associate job is open for both male and female candidates.
  7. Where is this job located?
    Ans : This Customer Relationship Associate job is located in Vikas Puri, Delhi.
  8. Why should you apply for this Customer Relationship Associate job?
    Ans : This Customer Relationship Associate job offers a salary between ₹25,000-₹30,000 per month. This is a Full Time opportunity and has 5 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF, Medical Benefits

Shift

Day

Contract Job

No

Salary

₹ 25000 - ₹ 30000

Contact Person

Hitesh

Interview Address

A2 shankar garden vikas puri near metro pillar 620, Vikas Puri, Delhi
Posted 10 hours ago

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Job Hai > Jobs in Delhi > Customer Support / TeleCaller Jobs in Delhi > Customer Relationship Associate