Customer Relationship Associate

12,800 - 17,600 /month

Tech Mahindra Limited

Satyam juntion, Visakhapatnam

Freshers in Customer Support / TeleCaller

50 Openings

Full Time

Contract

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Rotational Shift

Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Customer Relationship Associate to join our team at Tech Mahindra Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹12,800 - ₹17,600 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and candidate must be a fresher. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Relationship Associate job

What skills and experience do you need for this Customer Relationship Associate job?
Ans : To apply for this Customer Relationship Associate job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along.
What salary is offered for this Customer Relationship Associate job?
Ans : The salary for this Customer Relationship Associate job ranges between ₹12,500-₹17,500 per month.
What shift and timings does this job follow?
Ans : This Customer Relationship Associate job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Satyam juntion, Visakhapatnam.
How many vacancies are there for this Customer Relationship Associate job?
Ans : There are 50 vacancies for this Customer Relationship Associate role.
Is this job open for all genders?
Ans : Yes, this Customer Relationship Associate job is open for both male and female candidates.
What does the role of Customer Relationship Associate involve?
Ans : As a Customer Relationship Associate, your work will involve skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Relationship Associate position is Satyam juntion, Visakhapatnam.
Who is the right fit for this Customer Relationship Associate job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process is the right fit for this Customer Relationship Associate job.
What makes this Customer Relationship Associate job a good opportunity?
Ans : This Customer Relationship Associate job is a good opportunity as it offers a salary between ₹12,500-₹17,500 per month. This is a Full Time job and has 50 openings.

Candidates can call HR for more info.

Other Details

Incentives

No. Of Working Days

Benefits

Cab, Meal, Insurance, PF, Medical Benefits

Skills Required

Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process

Shift

Rotational

Contract Job

Yes

Salary

₹ 12800 - ₹ 17600

English Proficiency

Yes

Contact Person

Rashmita Khuntia

Interview Address

Survey No. 44P, New Resapuvanipalem Village,Near Bullaiah College,Satyam Junction Road,Dwaraka Nagar, Visakhapatnam,Andhra Pradesh 530013, Satyam juntion, Visakhapatnam

Posted 16 hours ago