Customer Relationship Associate

We are looking for a Customer Relationship Executive to join our team . The role offers ₹25000 - ₹35000and involves managing customer calls, delivering outstanding customer service related to B2B Sales. Join us for a great work environment with various opportunities for career growth.

Job Title: Customer Relationship Executive
Job Summary:
We're looking for a skilled Customer Relationship Executive to build and maintain strong relationships with our
customers. The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability
to drive business growth through effective relationship management.
Key Responsibilities:
1. Customer Relationship Building:
- Develop and maintain strong relationships with customers.
- Understand customer needs, preferences, and pain points.
- Provide personalized support and solutions to customers.
2. Account Management:
- Manage customer accounts and ensure customer satisfaction.
- Identify new sales opportunities and upsell/cross-sell products/services.
3. Customer Service:
- Ensure timely resolution of customer complaints and issues.
- Provide exceptional customer service and support.
4. Sales and Revenue Growth:
- Meet or exceed sales targets and revenue goals.
- Identify new business opportunities and develop strategies to pursue them.
5. Data Management:
- Update customer information and account details in CRM software.
- Track and analyze customer interactions and sales performance.
Skills and Qualifications:
1. Education: Bachelor's degree in Business, Marketing, or related field.
2. Experience: 1-3 years of experience in customer service, sales, or account management.
3. Skills:
- Excellent communication, interpersonal, and negotiation skills.
- Strong customer-centric approach and problem-solving skills.
- Ability to work independently and as part of a team.
- Proficiency in CRM software and Microsoft Office.
4. Personal Qualities:
- Results-driven and customer-focused.
- Strong analytical and problem-solving skills.
- Ability to adapt to changing priorities and deadlines.

Job Requirements:

The minimum qualification for this role is Graduate and 2 - 5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Day shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this Customer Relationship Associate job

1. What is the eligibility criteria to apply for this Customer Relationship Associate job?
   Ans: The candidate should be Graduate and above and above with 2 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹35000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Relationship Associate job?
   Ans: This Customer Relationship Associate job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Associate job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Associate job and during the employment with the company, i.e., Straightway.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Associate role?
   Ans: There is an immediate opening of 15 Customer Relationship Associate at Straightway
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Associate job?
   Ans: This Customer Relationship Associate job has Day Shift.