Customer Relationship Associate

10,000 - 25,000 /month

M A Associate

Aishbagh, Lucknow

0 - 6 months Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Domestic Calling

Job Highlights

Industry Type: Health/ Term Insurance

12th Pass and above

All genders

09:00 AM - 06:00 PM | 5 days working | Flexible Shift

Job Description

We are looking for a Customer Relationship Associate to join our team at PNB MET LIFE. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Health/ Term Insurance. The role offers ₹ 10,000 - ₹ 25,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 0.5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Flexible shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Relationship Associate job

Can freshers or experienced candidates apply for this Customer Relationship Associate role?
Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Customer Relationship Associate role.
How much can you earn in this position?
Ans : You can earn between ₹10,000-₹25,000 per month in this Customer Relationship Associate position.
What shift and timings does this job follow?
Ans : This Customer Relationship Associate job follows a Flexible shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Aishbagh, Lucknow.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Relationship Associate job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Relationship Associate, you will work on skills like Domestic Calling.
Where is this job located?
Ans : This Customer Relationship Associate job is located in Aishbagh, Lucknow.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling along with 0-1 years of experience is ideal for this Customer Relationship Associate job.
Why should you apply for this Customer Relationship Associate job?
Ans : This Customer Relationship Associate job offers a salary between ₹10,000-₹25,000 per month. This is a Full Time opportunity and has 5 openings available.