Customer Relationship Associate

Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. We are looking for a Retail Sales Representative to provide excellent customer service and meet sales quotas for our business.

Project Description:

Ø · Proven work experience as a Retail Sales Representative or Sales Associate or similar role

Ø · Understanding of the retail sales process

Ø · Familiarity with consumer behavior principles

Ø · Knowledge of inventory stocking procedures

Ø · Basic math skills

Ø · Track record of achieving sales quotas

Ø · Excellent communication skills, capable of building trusting relationships

Ø · Ability to perform in fast-paced environments

Ø · Flexibility to work various shifts

Roles and responsibilities:

Ø ·Greet and direct customers

Ø ·Provide accurate information (e.g. product features, pricing and after-sales services)

Ø · Answer customers’ questions about specific products/services

Ø · Conduct price and feature comparisons to facilitate purchasing

Ø · Cross-sell products

Ø · Stay up-to-date with new products/services

Kindly Send your CV on Aprajita.Bhawsar@firstcry.com or you can call on 8600444960

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.