Customer Relationship Associate

20,000 - 24,000 /month

Cogent E Services

Sector 18 Gurgaon, Gurgaon

0 - 4 years Experience in Customer Support / TeleCaller

99 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Description

Hiring for new process

Yatra!!

Channels:

Voice: Inbound & Outbound Calls

Salary Bracket - 20000-24000/-

Non-Voice: Email

Scope of Work:

L1 – Customer Support

- Booking confirmations

- Booking queries (Voice & Email)

- Complaint handling and first-level resolution

- Customer pacification

L2 – Backend & Escalation

- Booking rejections & rate discrepancy management

- Coordination with hotel partners

- Backend case resolution and tracking

Working Window: 24x7 for male / till 7 p.m. for female

Languages: Hindi & English

Profile: Hotel/Travel industry experience preferred

Qualification Mix: 40% Graduates (Versant 4), 60% Undergraduates (Versant 3)

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.

More about this Customer Relationship Associate job

What skills and experience do you need for this Customer Relationship Associate job?
Ans : To apply for this Customer Relationship Associate job, candidates should have skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process along with 0-4 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Relationship Associate job ranges between ₹20,000-₹24,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Relationship Associate job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 18 Gurgaon, Gurgaon.
How many vacancies are there for this Customer Relationship Associate job?
Ans : There are 99 vacancies for this Customer Relationship Associate role.
Is this job open for all genders?
Ans : Yes, this Customer Relationship Associate job is open for both male and female candidates.
What are the key responsibilities of this Customer Relationship Associate job?
Ans : As a Customer Relationship Associate, key responsibilities include skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Relationship Associate position is Sector 18 Gurgaon, Gurgaon.
Who is the right fit for this Customer Relationship Associate job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process with 0-4 years of experience is the right fit for this Customer Relationship Associate job.
What makes this Customer Relationship Associate job a good opportunity?
Ans : This Customer Relationship Associate job is a good opportunity as it offers a salary between ₹20,000-₹24,000 per month. This is a Full Time job and has 99 openings.