Customer Relationship Associate

We are seeking a results-driven CRM Team Lead to manage customer relationship activities and oversee operations across 10–12 depots in India. The role will focus on driving customer engagement, ensuring smooth depot functioning, timely payment follow-ups, and improving service efficiency.

Key Responsibilities

Team & Depot Management

Lead and mentor a team of CRM executives and depot staff (accounts, dispatch, labour, drivers).

Monitor attendance, performance, and operational discipline across depots.

Drive strategies to improve depot efficiency, cost control, and service delivery.

Customer Relationship & Payments

Strengthen dealer relationships through timely communication and follow-ups.

Oversee dealer payment collections and resolve related concerns.

Implement initiatives to improve customer satisfaction and retention.

Data & Performance Tracking

Track depot performance, dealer engagement, and payment status.

Analyze reports to identify gaps and recommend improvements.

Provide regular updates and dashboards to management.

Qualifications

Bachelor’s degree in Marketing, Business, or related field.

5+ years of CRM/operations experience, with at least 2 yrs in a leadership role.

Strong people management and analytical skills.

Experience in multi-location operations and dealer/customer handling.

Excellent communication and problem-solving ability.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6 years of experience.

More about this Customer Relationship Associate job

1. What is the eligibility criteria to apply for this Customer Relationship Associate job?
   Ans: The candidate should be Graduate and above and above with 2 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹40000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Customer Relationship Associate job?
   Ans: This Customer Relationship Associate job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Associate job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Associate job and during the employment with the company, i.e., AMBA LAMINATE PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Associate role?
   Ans: There is an immediate opening of 2 Customer Relationship Associate at AMBA LAMINATE PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Associate job?
   Ans: This Customer Relationship Associate job has Day Shift.