Customer Relation Manager

Job Overview:

We are looking for a soft-spoken, courteous, and customer-focused professional to join our team as a CRM Executive – Post-Sales Support. The ideal candidate will be responsible for engaging with customers/buyers, ensuring a smooth post-sales experience, resolving queries with empathy, and maintaining long-term relationships through clear and calm communication.

Key Responsibilities:

Customer Relationship Management:

• Build and maintain long-term relationships with customers.

• Act as the primary point of contact for client communications and escalations.

• Regularly check in with customers to ensure satisfaction and identify improvement opportunities.

• Maintain a detailed customer database (interactions, purchase history, feedback).

Customer Retention & Loyalty:

• Develop and implement customer retention strategies.

• Monitor churn rate and implement corrective actions.

• Drive loyalty programs, referral schemes, and personalized engagement initiatives.

• Conduct customer satisfaction surveys (NPS, CSAT, CES) and track improvement.

Sales Support & Revenue Growth:

• Collaborate with the sales team to upsell and cross-sell products/services.

• Identify and nurture high-value accounts for long-term growth.

• Track customer purchase cycles and recommend upgrades/renewals.

• Contribute to achieving revenue targets from existing customers.

Customer Service & Issue Resolution:

• Ensure timely resolution of customer queries, complaints, and escalations.

• Work with internal teams (tech, product, operations) to resolve issues.

• Develop SLAs (Service Level Agreements) and ensure adherence.

• Reduce average resolution time and improve first-contact resolution.

Data & Insights:

• Collect, analyze, and report customer data (behavior, feedback, engagement patterns).

• Generate insights for product and marketing teams to improve offerings.

• Use CRM tools (HubSpot, Salesforce, Zoho, Freshdesk, etc.) to track engagement and effectiveness.

• Present monthly reports on customer health scores, churn, and satisfaction.

Process Improvement & Automation:

• Implement customer success automation workflows (email sequences, ticket routing).

• Standardize onboarding, engagement, and support processes.

• Recommend improvements to CRM systems and customer experience journeys.

• Monitor performance against KPIs and suggest efficiency measures.

Cross-Functional Collaboration:

• Work closely with product teams to communicate customer needs/feedback.

• Support marketing in creating customer-centric campaigns.

• Collaborate with R&D to align features with customer requirements.

• Partner with operations/logistics to ensure seamless delivery and post-sales service.

Requirements:

• Bachelor's degree in business administration, Marketing, or a related field.

• Experience in product-based industries such as electronics, appliances, healthcare, or e-commerce.

• Familiarity with CRM platforms like Salesforce, Zoho CRM, or Freshdesk.

• Prior experience in CRM, customer service, telesales, or post-sales support is preferred.

• Soft-spoken, polite, and professional communication style.

• Strong interpersonal skills and a customer-first attitude.

• Comfortable using CRM tools and basic computer applications.

• Fluency in English and Hindi is mandatory.

• Ability to multitask and manage time effectively.

Working Conditions:

Full-time position with standard working hours i.e. 9 AM - 6 PM, Monday to Saturday.

What we offer:

• Competitive salary & benefits.

• Professional growth opportunities.

• Inclusive & collaborative culture.

• Sick, casual and privilege leaves.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Relation Manager job

1. What is the eligibility criteria to apply for this Customer Relation Manager job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹20000 per month that depends on your interview. It's a Full Time job in Jaipur.
3. How many working days are there for this Customer Relation Manager job?
   Ans: This Customer Relation Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relation Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relation Manager job and during the employment with the company, i.e., KARBAN ENVIROTECH PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relation Manager role?
   Ans: There is an immediate opening of 2 Customer Relation Manager at KARBAN ENVIROTECH PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relation Manager job?
   Ans: This Customer Relation Manager job has Day Shift.