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Customer Experience Manager

salary 10,000 - 20,000 /month
company-logo
job companyApex Jk Motors
job location Lerei colony, Kohima
job experience1 - 2 years Experience in Customer Support / TeleCaller
1 Opening
full_time Full Time

Skills Required

Computer Knowledge
Query Resolution

Job Highlights

sales
Industry Type: Automobile
qualification
Graduate and above
gender
Males Only
jobShift
6 days working | Day Shift

Job Description

Job Description – Customer Experience & Process Executive

We are looking for a Customer Experience & Process Executive to ensure smooth implementation of dealership processes and improve overall customer satisfaction.

Key Responsibilities:

  • Monitor process compliance and immediately highlight gaps or deviations.

  • Ensure role holders understand and follow the required processes.

  • Monitor and improve the dealership’s Intello Customer Feedback (CCCF) score.

  • Review customer feedback, identify concerns, conduct RCA, and implement corrective action plans.

  • Train and guide the sales team on customer-centric processes.

  • Monitor the D-7 delivery process, including HOTO, vehicle condition, cleanliness, accessories, RTO, insurance documentation and MNVH.

  • Work closely with the Sales Head and team to ensure a smooth customer delivery experience.

Ideal Candidate: Strong communication, coordination, follow-up and analytical skills, with a customer-focused approa

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Experience Manager job

  1. What qualifications and experience are required for this Customer Experience Manager position?
    Ans : Candidates should have a Graduate and above qualification with 1-2 years of experience and skills like Computer Knowledge, Query Resolution.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Experience Manager job ranges between ₹10,000-₹20,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Experience Manager job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Lerei colony, Kohima.
  5. How many vacancies are there for this Customer Experience Manager job?
    Ans : There is 1 vacancy for this Customer Experience Manager role.
  6. Which candidates are eligible to apply?
    Ans : Candidates with a Graduate and above qualification and 1-2 years of experience are eligible to apply for this Customer Experience Manager role. Only male candidates are eligible.
  7. What are the key responsibilities of this Customer Experience Manager job?
    Ans : As a Customer Experience Manager, key responsibilities include skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Experience Manager position is Lerei colony, Kohima.
  9. Who is the right fit for this Customer Experience Manager job?
    Ans : A candidate having skills like Computer Knowledge, Query Resolution with 1-2 years of experience is the right fit for this Customer Experience Manager job.
  10. What makes this Customer Experience Manager job a good opportunity?
    Ans : This Customer Experience Manager job is a good opportunity as it offers a salary between ₹10,000-₹20,000 per month. This is a Full Time job and has 1 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Computer Knowledge, Query Resolution, Presentation skills, Communication, Excel knowledge, Flexible to changes

Shift

Day

Contract Job

No

Salary

₹ 10000 - ₹ 20000

Contact Person

HR Team

Interview Address

Merima, Kohima, Chandmari Colony, Kohima
Posted 3 days ago
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