Customer Experience Executive

22,000 - 25,000 /month

Alorica

Bellandur, Bangalore

0 - 6+ years Experience in Customer Support / TeleCaller

99 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Query Resolution

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

09:00 AM - 06:00 PM | 5 days working | Night Shift

Job Benefits: Cab, Insurance, PF, Medical Benefits

Job Description

We are looking for a Customer Experience Executive to join our team at Alorica. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹ 22,000 - ₹ 25,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Night shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Experience Executive job

What skills and experience do you need for this Customer Experience Executive job?
Ans : To apply for this Customer Experience Executive job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution along with 0-7 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Experience Executive job ranges between ₹22,000-₹25,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Experience Executive job follows a Night shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Bellandur, Bangalore.
How many openings are available for this position?
Ans : There are 99 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Experience Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Experience Executive job?
Ans : As a Customer Experience Executive, key responsibilities include skills like Computer Knowledge, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Experience Executive job is located in Bellandur, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, International Calling, Query Resolution along with 0-7 years of experience is ideal for this Customer Experience Executive job.
Why should you apply for this Customer Experience Executive job?
Ans : This Customer Experience Executive job offers a salary between ₹22,000-₹25,000 per month. This is a Full Time opportunity and has 99 openings available.