Customer Engagement Officer

10,000 - 17,000 /month*

Jiwan Jyoti Center

Bistupur, Jamshedpur

₹5,000 incentives included

0 - 2 years Experience in Customer Support / TeleCaller

10 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Industry Type: Healthcare

12th Pass and above

All genders

6 days working | Day Shift

Aadhar Card, Bank Account

Job Description

We are looking for a Customer Engagement Officer to join our team at Jiwan Jyoti Center. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Healthcare. The role offers ₹10,000 - ₹17,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Engagement Officer job

Can freshers or experienced candidates apply for this Customer Engagement Officer role?
Ans : Candidates who have a 12th Pass and above qualification with 0-2 years of experience can apply for this Customer Engagement Officer role.
What salary is offered for this Customer Engagement Officer job?
Ans : The salary for this Customer Engagement Officer job ranges between ₹10,000-₹17,000 per month.
What shift and timings does this job follow?
Ans : This Customer Engagement Officer job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Bistupur, Jamshedpur.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Engagement Officer job is open for both male and female candidates.
What does the role of Customer Engagement Officer involve?
Ans : As a Customer Engagement Officer, your work will involve skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Engagement Officer job is located in Bistupur, Jamshedpur.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Query Resolution along with 0-2 years of experience is ideal for this Customer Engagement Officer job.
Why should you apply for this Customer Engagement Officer job?
Ans : This Customer Engagement Officer job offers a salary between ₹10,000-₹17,000 per month. This is a Full Time opportunity and has 10 openings available.