Customer Care Service

Job Title: Executive – CRM

Experience: 1 to 3 years

Location: Bangalore
Department: Services
Reports To: Director – Operations

Role Overview:

The Executive – CRM will serve as the primary point of contact for residents and their families in our senior living communities. This role requires a strong sense of empathy, effective communication, and efficient coordination to ensure residents feel supported and valued. You will also be responsible for backend operations to ensure seamless service delivery across departments.

Key Responsibilities:

· Act as the liaison between residents, families, and the community team.

· Handle daily queries, feedback, and concerns with sensitivity and prompt resolution.

· Maintain accurate and up-to-date resident records in the CRM system.

· Coordinate onboarding and orientation for new residents.

· Follow up on service requests and ensure timely resolution.

· Communicate regular updates on community events, health checks, billing, and other relevant information.

· Assist in organizing resident engagement activities and wellness initiatives.

· Generate and share reports on resident feedback, concerns, and action taken.

· Collaborate with teams like housekeeping, F&B, healthcare, and security to ensure high resident satisfaction.

Key Requirements:

· Bachelor’s degree in any discipline (customer care, hospitality, or social work background is a plus).

· 1–3 years of experience in a customer-facing role; experience in senior care, healthcare, or hospitality is preferred.

· Strong communication skills – fluency in English and Tamil is mandatory; knowledge of other regional languages is an added advantage.

· Proficient in MS Office and CRM tools.

· Empathetic, patient, and professional in approach to senior citizens.

· Ability to work independently while coordinating across departments.

Workdays: 6 days a week (rotational weekly off)

Salary: Rs.20.000.00 PM

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Care Service job

1. What is the eligibility criteria to apply for this Customer Care Service job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Service job?
   Ans: This Customer Care Service job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Service job?
   Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., VEDAANTA SENIOR LIVING PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Service role?
   Ans: There is an immediate opening of 1 Customer Care Service at VEDAANTA SENIOR LIVING PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Service job?
   Ans: This Customer Care Service job has Day Shift.